Support

Open Prisma with an internet connection: the purchase is validated with Apple and credited automatically. If it doesn't show up, go to Profile → Wallet → Restore purchases. If it still doesn't appear, email us with the purchase date.

On your iPhone: Settings → your name → Subscriptions → Prisma. Also from the app: Wallet → Manage subscription. Cancellation takes effect at the end of the paid period.

Refunds for App Store purchases are decided by Apple at reportaproblem.apple.com. If Apple refunds a purchase, its Prismas are deducted from your balance.

Studies run on our servers and keep going even if you close the app. If they fail, the Prismas are refunded automatically. If you see a study stopped for several minutes, open the app: it resumes on its own.

On the sign-in screen tap "Forgot password" and follow the link sent to your email.

Before sending content to AI services (Jev and OpenAI), the app asks for your permission. You can withdraw it in Profile → Third-party AI.